Privacy Policy
Effective October 29, 2026
Artisan Pro is software a home service company uses to run its office and its field work. This policy explains what the Artisan Pro web app, the Artisan Field app for iPhone and Android, the Artisan Calls app for Android and this website collect, why, who can see it, how long it's kept, and how to have it removed. We keep it in plain language on purpose.
Who this covers
Artisan Pro is sold to companies. Each company's records live in that company's own database, and the people who use the apps are that company's staff, signed in with accounts their company gave them. So there are three kinds of people this policy touches:
- Users: the owners, office staff and technicians who sign in to Artisan Pro or Artisan Field.
- The company's customers: the homeowners whose details the company keeps in Artisan Pro. The company enters and owns those records; we hold them on the company's behalf.
- Visitors to this website.
If you're a company's customer and want to know what a company keeps about you, ask that company. If you're a user, your company's administrator can see and change what's in your account.
What the apps collect, and why
Your account
Your name, email address, password and the roles your company gave you (for example administrator, manager or technician). Your password is stored only as a hash. We use these to sign you in and to show you the parts of the app your roles allow.
Your company's records
Customers' names, phone numbers, addresses, notes, appointments, the equipment in their homes and part orders, as your company enters them. The apps keep a working copy of these on your phone or computer so they work without a connection; signing out erases that copy. On our servers, names, phone numbers, addresses and notes are encrypted at rest.
Where you are (Artisan Field)
A technician can share their location with their office by tapping Start my day, and stop with End my day. Between the two, the app records where the phone is about every 30 seconds while it's moving (every few minutes when it isn't), in the background too, and shows a notification the whole time so you know it's on. If you forget, it stops on its own at the end of the day. Your company's administrators and managers see your latest position and the day's route on a map; other technicians don't. Location points are kept for 30 days, then deleted. The app never records your location outside Start my day to End my day, and asks only for permission to use location while the app is in use.
Messages, photos and files
Messages between you and your co-workers, in the company-wide conversation and in direct messages, with any photos, videos and files you attach. They're stored on your company's server so everyone in the conversation can read them. Message text is encrypted at rest. Audio and video calls started from Messages are carried by Jitsi Meet (8x8's hosted service); we don't record them.
Rating plate photos (Artisan Field)
When you photograph an appliance's rating plate, the photo is sent to Anthropic's Claude service to read the make, model and serial number from it. We don't keep the photo; only the details you confirm are saved to the customer's record.
Calls to your company's phone (Artisan Calls)
Artisan Calls runs on the one Android phone that holds the company's business number. For each incoming call it sends your company's server the caller's number and when the call rang, was answered and ended, so the office sees who's calling. It doesn't record calls, doesn't block or change them, and doesn't upload the phone's contacts. Calls on the company line are listed for the company's administrators and managers for 30 days.
Maps and photos of homes
To show a map of a customer's address, a photo of the property or directions to it, the address is sent to Google Maps. Google's own privacy policy applies to what it does with it.
This website
The contact form sends what you type to us by email. The site uses no advertising or analytics trackers.
Permissions the phone apps ask for
- Location (Artisan Field): only for Start my day, as above.
- Camera and microphone (Artisan Field): to photograph a rating plate, to attach a photo or video to a message, and for calls from Messages.
- Notifications (Artisan Field): for the location-sharing notice and for calls from Messages.
- Phone, call screening and call log (Artisan Calls): to see that the company's phone is ringing and the caller's number. Every call goes through untouched.
Each one is asked for the first time it's needed, and the app explains why. Saying no only turns off that feature.
How we use it
To run the service your company subscribes to: showing the right people the schedule, the customers and each other's messages, telling the office who's calling, and putting technicians on the map. That's all. We don't sell personal information, don't use it for advertising, and don't share it with anyone for their own purposes.
Who can see it
- Your company. Its administrators see everything in its account, including your location while you share it and the calls on its line. Everyone in a conversation sees its messages.
- Our service providers, only to do a job for us: the hosting of the servers and databases; Anthropic, to read rating plate photos; 8x8 (Jitsi Meet), to carry audio and video calls; Google, for maps, directions and property photos; and an email service for the messages the apps send, such as account invitations.
- Us, when we help your company set up or support Artisan Pro, and then only as far as that needs.
- The law, if we're required to.
How long it's kept
- Your account and your company's records: for as long as the company subscribes, and a short time after so it can come back or export them.
- Location points: 30 days.
- Rating plate photos: not kept.
- The copy on your phone: until you sign out, or for 7 days after the phone last reached the server if you stay signed in while offline.
Deleting your data
If you're a user, your company's administrator can remove your account from the Artisan Pro web app's Users tab. If you'd rather ask us directly, or you're a company's customer with a question about a record, email nick@artisanprosoftware.com and we'll respond within 30 days. Signing out of Artisan Field erases everything the app kept on the phone.
Security
The apps talk to the servers only over HTTPS. Customers' names, phone numbers, addresses, notes and message text are encrypted at rest; passwords are hashed. Each company's data is in its own database, and roles limit what each user sees.
Children
Artisan Pro is a tool for businesses and their staff. It isn't directed at anyone under 18, and we don't knowingly collect information from children.
Changes
When this policy changes, the date at the top changes with it, and anything significant will be announced in the apps.
Contact
Artisan Pro Software
nick@artisanprosoftware.com